Free Delivery*

*on orders over £45

Choose your FREE Doll

Free when you buy Tree House or Stables

Free Delivery*

*on orders over £45

Subscribe to our Newsletter

Receive exclusive offers, news & more

Choose your FREE Doll

Free when you buy Tree House or Stables

Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@arklu.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@arklu.com and send your item to the Amazon address on the packaging.

Shipping
To return your product, you should mail your product to the Amazon return address on the parcel it was delivered in.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For more information visit: Amazon.com

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Order Cancelation

 Cancelling your order: please notify our customer service within 30 minutes of the placement. After thirty minutes, the order cannot be cancelled and will be processed. NOTE: our currently operating time is at GMT+1 zone, from 9am to 5pm.

Returning unwanted order: if you have missed the cancellation window, you can ask for a return label to be created for you. Once your items have been delivered to you, you are welcome to return them unopened to us for a full refund. Please note that in cases of cancellations shipping costs are non-refundable.

Changing delivery information for your order: unfortunately, this is not possible once the order has been placed.

 Adding items to your order: a new order must be placed for additional items.

 Please note - it may be necessary for us to amend these terms occasionally and we may do so at our discretion and without prior notice to you. Any amendments will be posted on this website and will supersede any terms and conditions previously published by us.